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Infoway has created this refund policy to a) describe the circumstances when Infoway will issue a refund, b) the process for claiming a refund against an order and c) the liabilities of Infoway related to a transaction ending in a refund claim.

Coverage & Scope

  • This refund policy covers Infoway's treatment of refunds and/or a website owned and operated by Infoway.
  • This refund policy does not apply to the practices of companies that Infoway does not own or control, or of persons that Infoway does not employ or manage, including any third-party service and/or product providers bound by contract.

Filing a complaint

  • We strongly believe that every project is initiated with a goal to provide a specific service and/or product. Refund is the last resort that you may exercise when things are not working out and you have made every possible attempt to amicably work out a mutually acceptable solution.
  • Therefore we will first seek to understand if we can reach an amicable, mutually acceptable solution. If you are dissatisfied for any reason which has resulted in filing for a refund claim, please take time to write us so as to initiate a dialog beforehand. Refund claims should be filed only if the mutual settlement process fails or if you are not satisfied with the outcome of the settlement process.

Eligibility for refund

Infoway takes every project (based on the service and / or product) very seriously and we ensure that the same is handled in a professional manner with the client receiving the results per our promise to him. However, if you are not happy with the outcome and have gone through the dispute resolution process, we will entertain refund requests per the following schedule which clearly lists the services offered and our refund policy related with each service.


Website
Delivery Time
Web design

Full refund if project has not been initiated or if the initial design style is not approved.

If we fail to deliver after the initial design style is approved, then we will issue a partial refund as per the proportion of the work completed.

If we have completed the project and uploaded it on the server, no refunds will be issued.

Logo design / brochure design

Full refund if project has not been initiated or if the initial design style is not approved

If we fail to deliver as per our delivery policy after the initial design style is approved, then we will issue a partial refund as per the proportion of the work completed.

If we have completed the project and uploaded it on the server, no refunds will be issued.

Web programming service

Full Refunds if the project has not started.

Every web programming project has its own agreement. In case there is no agreement and explicit mention of refund policy, the following delivery policy will be applicable.

Partial refund will be issued as per the discretion of the service provider if the project has not been completed per the delivery policy and agreed upon contract. This will be calculated per the proportion of the project completed by Infoway and the proportion that is left to be completed per the pre-defined scope of the project.

Templates (Web / Corporate Identity) No refunds.
Dedicated Hiring (Offshore staffing solution)

Full refund if the programmer / designer / content writer / SEO expert (or any other resource / staff) has not started the project.

Proportionate amount will be refunded if the client decides to cancel the order at any point of time.

No refund will be provided for the days the resource has already worked. If client is not satisfied with the work at any point of time, he must immediately notify our Business Development Manager(s) and ask for commitments towards a discount for the work loss. Any such negotiation at a later date will not be acceptable.


Website Applicability of the Delivery Policy

Please note that Infoway's delivery commitment is subject to:

  • Timely payments: A project is not considered to be void if the agreed upon / listed payments are not clear.
  • Timely communication from the client: We are not bound to respect our Refund Policy, if required information for successful completion of the project is not communicated to us in a timely manner. Any delay or failure of the project arising out of such situations cannot be attributed to Infoway.
  • Completeness of information provided by the client: If the information provided to us is incomplete and/or complete information/scope of the project (service and/or product) is not provided at the beginning of the project, Infoway is not bound to maintain its delivery and /or refund commitments.
  • Infoway will make no compensation for the delay of delivery under any circumstances, unless there is a special agreement signed with a penalty clause for delay in delivery.

Limitation of Liability

Infoway's liability is limited to the value of the portion of the project (as per Infoway's proposal) which stands incomplete at any given point in time. At any point in time, Infoway cannot be held responsible for losses arising out of the services delivered / not delivered or a delay in the same.

Changes

Infoway may at any time, without notice and in its sole discretion, amend this published policy from time to time. Please review this policy periodically. Your continued use of the Infoway website after any such amendments signifies your acceptance thereof.

Contacting us regarding our refund policy

If you have questions or suggestions about this refund policy please e-mail us or call us.
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