Position: HR Coordinator

Company: Infoway

Location: Kolkata

Functional Area: Human Resources/Administration, IR

Experience: 2 years (min)

Permanent/Contract: Full-Time positions available.

Salary: As per Industry norms


General Description of the Job Class:

To provide support and add value to the role of Human Resources Department in the Company, by being in touch with all levels of staff and by meeting their needs and the needs of the organization. HR Coordinator in delivering identified areas of HR services within time frame.

An HR Coordinator plays a pivotal role in creating an organization that is employee oriented, has a high performance culture, which emphasizes empowerment and ongoing development of a superior work force.

In doing this, the HR Coordinator carries out responsibilities in the following functional areas: Human Resource information system (HRIS), employee relations, implementing benefits and various other employee engagement programs and various HR policies and programs. One will work with the HR Business partners on a day to day basis, but will report into the HR Manager.

Coordinate and lead the identification, analysis, and resolution of classification specification issues and related compensation issues for classifications used within the division.

Conduct complex audits of positions, across the division, to clarify and resolve individual or group classification issues.

Serve as a resource to the district or division in reclassification analysis.

Coordinate and lead the workforce planning processes and associated implementation of recruitment and staffing plans.

Research and recommend effective recruitment tools to be used in the division and district offices based on population characteristics, geographic locations, and educational institutions.

Draft examination materials, questions, and benchmarks.

Review interview questions and benchmarks for job relatedness.

Advise supervisors on establishment of performance goals and review goals for job relatedness.

Advise on the process of reviewing and evaluating staff and review performance documentation to determine if further training or mentoring is needed for new employees.

Assist supervisor and managers with developing performance improvement plan goals and strategies.

Review documentation of probation decisions and determine if decision is reasonable; write and sign letters documenting probation decision to employees.

Conduct investigations of AA/EEO matters.

Work closely with the central human resources office on addressing and resolving issues related to ADA, FMLA, and other medical issues.

Conduct grievance investigations.

Represent the district or division in grievance hearings.

Represent the district or division and participate in investigatory meetings, pre-disciplinary meetings, and performance improvement plan meetings.

Active involvement in effective implementation of HR activities like; Employee Benefits Administration, HR Programs and HR Initiatives.

Employee Database Management, PeopleSoft data entry, HR reports and MIS for regular and contract employees.

Ensure effective statutory labor compliances by liaising with statutory consultant on ESIC, PF, PT etc. on all India basis.

Assist HR supervisor through entire gamut of recruitment and hiring process, candidate database management, calling short listed candidates and arranging interviews, maintaining candidates log et. al.

Day to day HR administration like filing, personal file management and HR record management.

HR Coordinator projects- on-going basis to meet department objectives.

Ensure fair & consistent application of all HR policies & procedures across all departments/ centers on across India.

Acts as a source of information to Infoway employees by responding to general inquires about the different HR functions, i.e. payroll, benefits, policies, etc. and referring to the functional experts when required.

Co-ordinates various HR programs, including Variable Pay, Merit Pay, etc., ensuring programs are administered correctly and that management follow the guidelines.

Manage and facilitate the employee recognition program.

Basic administrative duties relating to employment letters, presentations, payroll inquiries, benefit administrative and general office tasks, i.e. filing, photocopying, etc.

Co-ordinate HR initiatives, such as, Benefits Re-Enrollment, Savings Bonds, etc.  

Responsible for maintaining all communication boards, ensuring information is timely and up-to-date. This involves creating postings by gathering and writing information and obtaining relevant information from management.

Recruitment coordination Making Offer Letters, Sending Soft & Hard Copy of the letter, coordinating with the candidates for the joining date, Informing HR & the hiring Manager about Joining Date, Campus Recruitment Coordination. 

Joining Formalities Getting Joining Forms filled by the new joinees, Giving different joining forms to different departments, Maintaining Personal Files (Papers), Entry in the HR Database, Requisition Close in the internal site, Welcome Mail to candidates, Keeping Track of Outstation joining, Keep Track of Pending Docs.

Good communication with manpower supply consultancies.

Report Management. Sending reports on-Offer Made, Joining, Offer Declined, and Referral List.

Training Coordination Setting up & organizing the whole training process. 6) Miscellaneous HR Accrual, Invoice Processing, Contracts, Third Party Consultants (Agency Temps), Maintaing Contracts, Raising PR/PO, Transfers & Internships Responding to e-mails, attending candidates calls, making some reports required by the other teams, changing VMI forms etc.. 7) Payments a. Keep Track of the bills. b. Giving Salary Details to Consultants. c. Invoice processing d. Candidate re-imbursements e. Third Party Contractuals.

In collaboration with the HR business partner, assist in providing day to day operational support in employee relations, benefit administration, planning, organizing, policies, programs and practices.

Has an in-depth understanding of the human resource policies and practices across all levels and is able to communicate the same to the employees correctly.

Ensure all the HR administration tasks happen as per the laid out process maps. This includes ensuring the HRIS is updated accurately; personal files are maintained for all employees ensuring all this data results in efficient retrieval and maintenance of employee records.

Assists employees with all manner of benefit administration such as resolving employee questions and problems, claims resolution, benefit changes, leaves etc and is the go – to person for the first level query resolution for all employees.
Owns the entire induction process on day 1 and also suggests ways to improve the process to make day 1 a WOW experience for all candidates.

This will ultimately lead into the role conducting the new employee orientations to ensure employees gain an understanding of company policies, benefit plans and other programs available to them.
 
Respond to hr help-India requests in a professional and timely manner.

Requirements:

Around 2-3 years of proven HR Generalist experience in a corporate environment, preferably in a multinational company. Requirements Experience 1-3 Years Prior experience with a software company (preferred).

• Working towards CHRP an asset.
• Knowledge of HR Functions, an asset.
• Proficient PC skills in Lotus Notes, Microsoft Office, Power Point and PeopleSoft.
• Expert knowledge of Microsoft Excel .
• Excellent analytical skills; ability to interpret and present data/statistics using relevant reports, graphs, etc.; ability to create data reports using Excel. 
• Excellent Team player with a winning attitude.
• Previous work experience in a multicultural diverse work environment is preferred.
• Attention to detail, organization, confidentiality and quality.
• Flexibility to quickly shift priorities and juggle simultaneous requirements.
• Familiarity with HR Processes, policies and practices.
• Thorough knowledge of government statutory practices.
• Systems driven, Process orientation, service orientation.
• Proven ability to work efficiently and deliver results in a timely manner.
• High energy, highly motivation levels and self directed work style and ability to work in a team environment with a high sense of urgency.
• Excellent Communication and interpersonal skills with proven ability to take initiative and build strong relationships.
• Ability to interact and put your point across with the senior/top leadership of a particular business unit.
• Capability to interact with multiple functions and people at one time to coordinate and get things done.
• Ability to assist in personnel policy development.
• Ability to express oneself clearly, concisely, tactfully, and effectively orally and in writing, demonstrating the ability to work with all age groups from adolescents to late older adults.
• Ability to exercise sound judgment in evaluating situations and making decisions.
• Ability to be flexible, work with interruptions, and shift priorities of work as required.
• Ability to plan and organize work effectively to meet established guidelines.
• Ability to establish and maintain effective working relationships with all employees of the Corporation and the general public.
  

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.