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Improve Your Staff Communication Skills - Top 10 Killer Ways
Posted on Sep 14, 2011 by Infoway
In every aspect of life we have to communicate with people all over the world. Now the moment it comes to service clients, we find the communication gets a new term attached to it - "effective communication". Nowadays it is found that companies are facing little trouble with staff communication skills. Due to lack of effective communication business is getting affected. But here we must remember that communication does not mean only inefficiency of speaking in a particular language, rather it includes the way you deal with anybody - the style of approaching people with your words and thoughts or purpose. And here lies the problem!
Infoway, is a leading web development company, and it has a wide range of customers throughout the world. Now the problem is that it is always in need of human resource. When seeking fellows for our job opportunities, Kolkata it is found that candidates from this particular location are having trouble in effective communication. They are not cent percent competent in professional communication beside the ability of speaking in English. But it does not mean that these people are not technically sound, rather they are highly competent than other states of India. So the human resource department of Infoway has taken a little effort of improving staff communication skills of new talented recruits. And we are happy to say that we are successful in our effort! Now let us share top 10 killer ways of improving staff communication skills:
- Point out the reason of improvement: The very first thing every mentor should do is to clear up the goal of improving communication. You have to openly make your staff realize that depending on their effective communication business flourish. So every employee should join in your effort of staff communication skills improvement program.
- Analyze communication level of every employee: Before you can try improving the communication of your staff, you have to find out in what level different employees are. You may have to divide the employees in a few groups to start any program on staff communication skills. This grouping will be a mix of good, mid-level and poor level of communicating fellows. They would be given a certain time to improve each others skills. Applying this you would find everyone taking attention to each others.
- Encourage open communication with all: In every office there are shy people. But they have to be encouraged to openly express themselves. So if you cannot start an open environment inside office, there will not be any result or output of the program on staff communication skills.
- Strict monitoring of behavior: Sometimes it is found that we go reluctant in monitoring the behavior of employees. And for this very reason all the initiative fail. So inside office premises it is necessary that every leader takes responsibility to monitor junior staff communication skills. More they communicate with each others more they become ready to communicate with clients and outsiders.
- Listening to problems: Do listen to the problems your staffs are facing while they are trying to communicate with others. It is necessary that you help them find out problems and introduce solution to those while conducting staff communication skills related programs.
- Audio, video aid to staffs: It is not always possible to run long term classes at offices. Sometimes it may feel to you as a time waste! Then how would you improve your staff communication skills? Why not provide them with audio, video aids to learn from home? You would get rid of regular class arrangements. Only monitoring while they are working will do a lot for you.
- Deployment of corporate communication specialist: Many times deploying HR personnel in improvement program of staff communication skills is not feasible. Then you may engage a corporate communication specialist to take care of the communication of your staffs. Yes, this could be little expensive but the results will improve your business in many folds.
- Enforcement of professional office decorum: Remember from the first step inside office the staffs should get an environment that reminds of professional attitude. It does not mean that there has to be separate groups or island on professional hierarchy. But they have to feel like in every step they need to be top class professional in their communication. If they can feel like that, you would then find every step you take to improve staff communication skills would be accepted with smile.
- Slowly impose client communication: Shouldering responsibility is vital to every employee. They can hardly avoid it. When you slowly start imposing client communication on all employees, they understand that they need to take the staff communication skills improvement program seriously. They would start performing better for their own sake.
- Start rewarding the achievers: Hope you do reward staffs who excel in effective communication! If you do it then fine, but have you ever rewarded any staff for improved communication? Do not think about the price of the reward - only think of the praise or appraisal you would be showering on them in acknowledgement of their improvement in communication or attentive attitude to the staff communication skills program! It really works in an awesome way!
Well the above tips are well tested and found everyone producing high results. Team Infoway is highly improved in communication. That is the reason we can satisfy our clients with top class web development services. Hope you can implement a few of these staff communication skills improvement tips and both you and your staffs get their skills improved. At least every staff would understand the importance of improved communication skill. So keeping these tips applied you would not fear to induct talented fresher in your company, will you?